“I don’t think many passengers realize that when they’re in an airport, and there’s some sort of a problem and they walk up to a ticket counter and they’re talking to someone who’s wearing the uniform of an airline employee, that in many cases they’re not [talking to] an airline employee.”
Today: William McGee details how airlines are cutting costs through regional carriers, outsourcing airline maintenance, mishandling baggage and overbooking airplanes. (via nprfreshair)

(via reagan-was-a-horrible-president)

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